Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, email us at support@avichy.com with your order number and a short description of the reason. If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returns should be sent to:
PeshHub Holdings LLC (dba AVichy)
30 N Gould St STE N
Sheridan, WY 82801, United States

You can contact us for any return question at support@avichy.com.

Damages and issues

Please inspect your order on reception and contact support@avichy.com within 7 days if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right. Photos of the packaging and the item help us resolve claims quickly.

Exceptions / non-returnable items

Certain items cannot be returned for hygiene reasons once opened, including personal-care devices where the applicator, brush head, or blade has been used. Sale items and gift cards are also non-returnable. Please get in touch at support@avichy.com if you have questions or concerns about your specific item.

Exchanges

The fastest way to receive a different item is to return the item you have and, once the return is accepted, place a new order for the item you want.

European Union 14-day cooling-off period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, the item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. It can take some additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@avichy.com.